Returns Policy

Before returning any equipment, you must contact our Sales team at sales@musicgeardirect.co.uk  for a Returns Number. Items returned without a valid returns number will not be accepted.

If you are not completely satisfied with your online purchase, simply return it by an insured delivery method with all packaging intact and it in its original condition within 14 days, and we'll gladly exchange it, offer you a different product of equal value, or give you a full refund. Any refunds given are made within 30 days. (Please note that ex-demo, B stock and second-hand equipment are not covered by this policy). We can arrange for the collection of the goods but these additional costs must be paid for by the customer

If you are returning goods because they have been damaged in transit you must inform us within 2 working days. This is so that we can make a prompt claim against the delivery company and correct the problem as quickly as possible.

In the case of goods that fail after a month, we ask that you return the goods to us by an insured method. We will repair the item free of charge and return them to you by an insured delivery method. All associated delivery costs are payable by the customer.

For online purchases, your rights to return goods are protected under the Distance Selling Directive.

For all store returns please refer to our Terms & Conditions in store.